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FAQ

Who are you?
I am a Melbourne Jeweller and Designer who makes beautiful hand crafted jewellery. I specialise in one-off, customer order pieces, but this store is a place where I can sell my more affordable range. All work is personally ‘handmade’ by me in my jewellery studio in Melbourne, Australia.
For more information you can visit my site www.kateshore.com

Do you do custom orders?
I certainly do, and infact this is the most common work for me. Contact me on info@kateshore.com and we can discuss your requirements and ideas.

How can I join the mailing list for news and updates?
E-mail me at info@kateshore.com and I will add you to the list.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?
I gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Do you give refunds or exchanges?
All sales are final and refunds will not be given for change of mind. I want all customers to be pleased with their purchases, so if you are unhappy for any reason please contact me within one week of receiving your item so we can work something out.

When will I receive my order?
Unless your order is a custom order, it is ready to go and will be shipped within 2 business days. Australian customers can expect to receive orders 2-3 days after it has shipped, international customers can contact me for specific shipping times and details. Custom-orders will be notified of shipping times upon purchase.

What countries do you ship to?
I ship internationally.